Categories
- Organic Plugs
- Earlets & Tunnels
- Crescents & Curves
- Spirals & Coils
- Hanging Styles
- Organic Earrings
- Labrets/Lip Plugs
- Spikes & Tusks
- Unique/Rare
- Organic Pendants
- Ear Stretching/Care
- Gift Cards
- Shirts/Promo
- Custom Jewelry
- Current Specials
- Newest Products
- View All Products
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Sizes
Order, Payment, Shipping & Returns Information
Frequently asked questions about using the Onetribe website, ordering products, remitting payment, shipping information and our return policy.
Site Information
+ What are the benefits of registering as a member of the Onetribe website?
+ I forgot my password, help!
+ How do I change my personal information?
+ How do I change my shipping or billing address?
Retail Ordering Information
+ I do not wish to order or pay online, is there another way?
+ I would like to cancel my order. How do I do this?
+ I received my order, but it is damaged or incorrect.
+ Can I come purchase and/or pick up my order in person?
Wholesale Ordering Information
+ Do you conduct wholesale business?
+ What are your wholesale prices?
Payment Information
+ What payment methods do you accept?
+ I do not wish to order or pay online, is there another way?
+ I appear to have been billed twice. What do I do?
+ My native currency is not USD, how can I remit payment?
Shipping Information
+ What shipping methods to do utilize?
+ How can I track my order?
+ Will you replace my order if it is lost in the mail?
+ I have not yet received my order and it's been __________ amount of time.
+ Why was I charged extra fees for "customs duties" or "taxes" for my international delivery?
+ Do you allow returns or exchanges?
Site Information
+ What are the benefits of registering as a member of the Onetribe website?
- As a member of the site you have access to several features of the website that non-members are not able to utilize. These include having an online order history, maintaining a wish-list of products, receiving notifications about stock levels and new products and the ability to submit reviews. Bonus perks include being eligible for drawings, members-only coupon opportunities and receiving announcements about sales before they happen.
+ I forgot my password, help!
- You can manually reset your password yourself by visiting the login page, and clicking the "I forgot my password" link, which will email a temporary password to your account's email address. Grab that password from the email you've received and log into the Onetribe site with it. Immediately proceed to your account page and down at the bottom you will find the section enabling you to change your password to one you will remember. You'll need to enter that temporary password you logged in with one more time, and then your new password twice to confirm it.
For the sake of security we aren't able to change your password for you unless we do all sorts of magic database stuff, so we urge you to keep your email address up to date. PLEASE do not just create another account for yourself if you can't login - contact us so we can resolve the problem.
+ How do I change my personal information?
- Once you have logged into the site, click on the "My Account" link or your name in the box at the top of the page. This will take you to your account screen where you will be able to very easily edit your personal information.
+ How do I change my shipping or billing address?
- This is very important, because we do allow you to store multiple addresses in your account to ship to friends, family members, yourself during travel, etc. This means that you must be diligent about making sure your address is not only complete and correct but that you have selected the proper address for delivery.
When logged into the site, click on the "My Account" link or your name in the box at the top of the page. This will take you to your account screen. To utilize a pre-existing address for a shipping or billing address, you will simply choose that address and click "Make this my [shipping or billing] address". If you wish to create a new address, click the "Add an address" link. Complete the form to add your new address and then use the above steps to set it as your billing or shipping address for your order.
Retail Ordering Information
+ I do not wish to order or pay online, is there another way?
- We have several alternatives to completing an order online:
If you're just completely anti-internet, you are welcome to call the office and place your order. The downside of doing this is that we keep stock online and because you are not placing an order and establishing your place in line for a particular piece of jewelry, it's quite possible it could be sold before you talk to us or we get your message and contact you back.
If you would like to place your order online but pay via Money Order or the phone, you are welcome to do this. At checkout, select the appropriate payment method (Credit Card via Phone or Money Order). Then either call us at 804.230.4480 and speak with us or leave a message if we're busy and we'll either process your payment or call you back to get more information.
If you selected Money Order, please obtain a Money Order from a Post Office or your bank in US dollars, and mail that document to us along with a printed copy of your order, or a written note which contains your order information. In place of a Money Order you are welcome to send well concealed cash in US dollars, but we can not be held responsible if it doesn't get to us, or we get it empty.
+ I would like to cancel my order. How do I do this?
- If you have not yet paid for your order via Money Order or phone, simply send us an email or call us and we'll delete it. Orders for which we have not received a payment are automatically purged after several weeks, but we do appreciate being notified so we can add your product back into stock.
If you have paid for your order but it has not yet shipped, email or call and we will refund your total in full.
If you have paid for your order and it has shipped, the only way to receive a refund is to send us back the box without opening it. You will receive a refund of your purchase price, but not the shipping. If our packaging has been disturbed, the box will be returned to you. We will not issue refunds or credits for opened parcels.
+ I received my order, but it is damaged or incorrect.
- Unfortunately mistakes do happen and things can get broken during transit. If you receive the wrong jewelry or your order is broken, do NOT open the sealed plastic package in which your jewelry is sealed. Please immediately contact us via the "Order Questions" section of the contact page and provide your order number and a description of what the problem is so that we may remedy it. Keep the entire box and everything associated with your order, as we may ask you to send it back to us - in most cases we will provide return postage or make an arrangement with you if this is necessary.
We are absolutely happy to remedy mistakes that we make in fulfillment or shipping of your order, but under no circumstances will we issue credits, refunds or take returns where the wrong jewelry was ordered. It is not too much to ask for us to expect you to ask all relevant questions and make sure what you are ordering is the correct size for the wearer.
+ Can I come purchase and/or pick up my order in person?
- Yes! We welcome visitors to our Richmond, VA showroom and workshop, but we do ask that you contact us first. We're there virtually every day but for varying hours due to having to run errands and such, or in Jared's case, a lot of traveling. You will be able to view our vast collection of products in our display cases, along with tribal antiquities and our large anthropological and body modification related book collection. We accept cash transactions and credit card transactions in the studio. You can come purchase in person or simply stop by to pick up an order you've placed online.
Wholesale Ordering Information
+ Do you conduct wholesale business?
- Yes, we do permit businesses to purchase products in bulk from us for the purpose of reselling at a retail price to customers. However, we have some guidelines which govern this process.
Below is an excerpt from the "Wholesale Distribution Agreement" which companies must sign and follow to obtain the opportunity to receive wholesale pricing and logo/brand name usage.
Thank you for choosing Onetribe for your natural jewelry needs. In doing so you are supporting a company that cares a great deal about your customers and the body adornment industry as a whole. Because we are an established brand and our customers expect only the best from us, we do have some very simple rules for wholesale customers to help ease confusion in the marketplace and protect customers, our unique brand and the industry we love from sub-standard practices. These rules are outlined below, and your acknowledgment and acceptance of these standards in the form of this wholesale distribution contract solidifies our mutual agreement for wholesale pricing of Onetribe LLC's products and logo/promotional material usage for your establishment.
1. Under no circumstances (without prior consent) are Onetribe's products to be sold on the internet. This wholesale distribution agreement provides you the right to retail the Onetribe products purchased only in your physical store(s).
2. Establishments that perform procedures on clients (body piercing of ANY kind) must follow these very simple quality standards to ensure client safety.
* Jewelry placed in new procedures must be made of one of the following:
o Surgical Implant Grade Steel (CrNMo 316LVM, ASTM F-138)
o Surgical Implant Grade Titanium (Ti6A4V ELI, ASTM F-136)
o Niobium (Nb)
o Solid 14 karat or higher white or yellow nickel-free gold
o Solid platinum
o A dense low porosity plastic such as PTFE
o Quality Glass (Borosilicate, Quartz or Soda Lime)
* Threaded jewelry must be internally threaded (threads on the ball, not post)
We believe materials that are not implant certified or known to be inert and bio-compatible should not be installed in anyone’s fresh procedure. We do not believe it to be in the best interest of the client or the industry to perform procedures using substandard products. Using a quality product gives us all the opportunity to build an educated client base, and it is your responsibility as a figure of authority to your customers to give them the best available for their health.
Deceitful violation of either of these very simple requirements will result in nullification of this wholesale distribution agreement, upon which sales and your right to use branding and promotional materials will cease and you will be billed for the discounts received; the difference in cost between wholesale and retail pricing for the products ordered.
These guidelines are an industry first, and we do understand that they could seem unnecessary or invasive to some. However, we feel very strongly that everyone in the industry has a responsibility to stand up for what is safe and right for the customer, and we've taken the initiative to base our business practices on "the right way." People always come before dollars. If you are interested in wholesale business and feel good about what you've just read, then we welcome you to contact us for more details.
+ What are your wholesale prices?
Wholesale pricing varies, mostly in regard to two things: the size of the jewelry and/or the price of that particular material. Most wholesale prices are approximately 50% of our listed retail prices, but there are some materials that we are not able to offer that discount on, and some materials that we can't wholesale at all due to material or labor costs.
Payment Information
+ What payment methods do you accept?
- We accept the following payment methods for retail order payments.
Credit Card (Visa, Mastercard) transactions via both our website and telephone.
PayPal payments via our website and for custom orders and non-site order payments.
Money Orders (Issued in US dollars, mailed to our PO Box)
Concealed Cash (although we cannot be held responsible if it never makes it to us)
+ I do not wish to order or pay online, is there another way?
- We have several alternatives to completing an order online:
If you're just completely anti-internet, you are welcome to call the office and place your order. The downside of doing this is that we keep stock online and because you are not placing an order and establishing your place in line for a particular piece of jewelry, it's quite possible it could be sold before you talk to us or we get your message and contact you back.
If you would like to place your order online but pay via Money Order or the phone, you are welcome to do this. At checkout, select the appropriate payment method (Credit Card via Phone or Money Order). Then either call us at 804.230.4480 and speak with us or leave a message if we're busy and we'll either process your payment or call you back to get more information.
If you selected Money Order, please obtain a Money Order from a Post Office or your bank in US dollars, and mail that document to us along with a printed copy of your order, or a written note which contains your order information. In place of a Money Order you are welcome to send well concealed cash in US dollars, but we can not be held responsible if it doesn't get to us, or we get it empty.
+ I appear to have been billed twice. What do I do?
- It's rare, but if for some reason it seems like you have been charged twice for the same order, email or call to let us know. We'll investigate to see whether it is a problem with our system or if there was an error with the card processor. Sometimes this can result from accidentally clicking twice on the payment screen, essentially submitting the same charge twice. We of course offer refunds in this situation, so just let us know and we'll get it taken care of.
+ My native currency is not USD, how can I remit payment?
- By paying via Credit Card or Paypal, the correct USD total will be sent to us so there is no need to convert funds - the processor will manage the conversion for us. If you are sending cash or a Money Order, you will need to convert your native funds into US Dollars and make sure you are sending enough to cover your order. xe.com is a very helpful resource for currency conversions, or your local bank branch can do this for you.
Shipping Information
+ What shipping methods do you utilize?
- We use the US Postal Service and FedEx for shipping all domestic and international retail orders, and most wholesale orders unless another carrier is requested. We have selected shipping options that include a range of prices and shipping times for both economical and efficient shipping. Rates for these methods are pulled in real-time from provider's servers to show you the exact amount you will pay for each service.
All shipping time quotes are estimates and only pertain to business days (Monday through Friday, excluding holidays). Please note that we will not replace, reship or refund orders shipped via non-trackable methods. FedEx does not ship to PO Boxes, so for PO Box addresses you must use USPS Express for guaranteed delivery time and the opportunity for re-shipment if lost.
Domestic Services:
Order tracking can be accomplished by visiting one of the following sites, depending on your service, and entering your tracking number:
We will work with you to ensure that you receive the products you have ordered if you opt for a trackable shipping method. We are not responsible for loss or delay of orders shipped using insecure methods. If your parcel is lost between you and us and it is non-trackable, we can't be expected to foot the bill to re-ship another product to you. If it is trackable and for some reason it goes missing, all of our trackable methods enable us to file a reimbursement claim with the shipper and this allows us to be able to afford to re-ship your product to you.
+ I have not yet received my order and it's been __________ amount of time.
The delivery times shown for all methods are estimates and do not take into account volume delays (holidays place an increased burden on the mail system, for example) and only include weekdays (Monday through Friday, excluding holidays and weekends). Trackable methods almost always adhere to the times we've posted as they are generally guaranteed services.
If you have waited longer than the listed times and have not received your parcel, please take a moment to check your emailed invoice or the order in your account and be sure that you have typed your address completely and correctly, including all apartment or unit numbers and that everything is spelled correctly. If your parcel was shipped via a trackable method you are able to call that shipper and they will explain why there are any delays associated with your parcel. If your parcel was shipped via a non-trackable method, we unfortunately have no recourse as the shipper doesn't know anymore than you or I where that parcel is in the mail system.
+ Why was I charged extra fees for "customs duties" or "taxes" for my international delivery?
Most countries charge taxes or duties on items that are imported from abroad. We are unable to estimate or anticipate these fees, as they are assessed once the parcel has reached your country and they have nothing to do with us as a business. For legal reasons we will not mark any parcel as a "Gift" on the customs declaration in order to help you avoid paying these fees - this is mail fraud and is a serious offense.
+ Do you allow returns or exchanges?
We are absolutely happy to remedy mistakes that we make in fulfillment or shipping of your order, but under no circumstances will we issue credits, refunds or take returns where the wrong jewelry was ordered. All of our products are hand made and take a lot of time and effort - we've tried to provide as much detailed information as possible about every product we offer for sale and we urge you to contact us for any other information so you can make an informed decision about your purchase. It is not too much to ask for us to expect you to ask all relevant questions and make sure what you are ordering is the correct size or style for the wearer.
+ What are the benefits of registering as a member of the Onetribe website?
+ I forgot my password, help!
+ How do I change my personal information?
+ How do I change my shipping or billing address?
Retail Ordering Information
+ I do not wish to order or pay online, is there another way?
+ I would like to cancel my order. How do I do this?
+ I received my order, but it is damaged or incorrect.
+ Can I come purchase and/or pick up my order in person?
Wholesale Ordering Information
+ Do you conduct wholesale business?
+ What are your wholesale prices?
Payment Information
+ What payment methods do you accept?
+ I do not wish to order or pay online, is there another way?
+ I appear to have been billed twice. What do I do?
+ My native currency is not USD, how can I remit payment?
Shipping Information
+ What shipping methods to do utilize?
+ How can I track my order?
+ Will you replace my order if it is lost in the mail?
+ I have not yet received my order and it's been __________ amount of time.
+ Why was I charged extra fees for "customs duties" or "taxes" for my international delivery?
+ Do you allow returns or exchanges?
Site Information
+ What are the benefits of registering as a member of the Onetribe website?
- As a member of the site you have access to several features of the website that non-members are not able to utilize. These include having an online order history, maintaining a wish-list of products, receiving notifications about stock levels and new products and the ability to submit reviews. Bonus perks include being eligible for drawings, members-only coupon opportunities and receiving announcements about sales before they happen.
+ I forgot my password, help!
- You can manually reset your password yourself by visiting the login page, and clicking the "I forgot my password" link, which will email a temporary password to your account's email address. Grab that password from the email you've received and log into the Onetribe site with it. Immediately proceed to your account page and down at the bottom you will find the section enabling you to change your password to one you will remember. You'll need to enter that temporary password you logged in with one more time, and then your new password twice to confirm it.
For the sake of security we aren't able to change your password for you unless we do all sorts of magic database stuff, so we urge you to keep your email address up to date. PLEASE do not just create another account for yourself if you can't login - contact us so we can resolve the problem.
+ How do I change my personal information?
- Once you have logged into the site, click on the "My Account" link or your name in the box at the top of the page. This will take you to your account screen where you will be able to very easily edit your personal information.
+ How do I change my shipping or billing address?
- This is very important, because we do allow you to store multiple addresses in your account to ship to friends, family members, yourself during travel, etc. This means that you must be diligent about making sure your address is not only complete and correct but that you have selected the proper address for delivery.
When logged into the site, click on the "My Account" link or your name in the box at the top of the page. This will take you to your account screen. To utilize a pre-existing address for a shipping or billing address, you will simply choose that address and click "Make this my [shipping or billing] address". If you wish to create a new address, click the "Add an address" link. Complete the form to add your new address and then use the above steps to set it as your billing or shipping address for your order.
Retail Ordering Information
+ I do not wish to order or pay online, is there another way?
- We have several alternatives to completing an order online:
If you're just completely anti-internet, you are welcome to call the office and place your order. The downside of doing this is that we keep stock online and because you are not placing an order and establishing your place in line for a particular piece of jewelry, it's quite possible it could be sold before you talk to us or we get your message and contact you back.
If you would like to place your order online but pay via Money Order or the phone, you are welcome to do this. At checkout, select the appropriate payment method (Credit Card via Phone or Money Order). Then either call us at 804.230.4480 and speak with us or leave a message if we're busy and we'll either process your payment or call you back to get more information.
If you selected Money Order, please obtain a Money Order from a Post Office or your bank in US dollars, and mail that document to us along with a printed copy of your order, or a written note which contains your order information. In place of a Money Order you are welcome to send well concealed cash in US dollars, but we can not be held responsible if it doesn't get to us, or we get it empty.
+ I would like to cancel my order. How do I do this?
- If you have not yet paid for your order via Money Order or phone, simply send us an email or call us and we'll delete it. Orders for which we have not received a payment are automatically purged after several weeks, but we do appreciate being notified so we can add your product back into stock.
If you have paid for your order but it has not yet shipped, email or call and we will refund your total in full.
If you have paid for your order and it has shipped, the only way to receive a refund is to send us back the box without opening it. You will receive a refund of your purchase price, but not the shipping. If our packaging has been disturbed, the box will be returned to you. We will not issue refunds or credits for opened parcels.
+ I received my order, but it is damaged or incorrect.
- Unfortunately mistakes do happen and things can get broken during transit. If you receive the wrong jewelry or your order is broken, do NOT open the sealed plastic package in which your jewelry is sealed. Please immediately contact us via the "Order Questions" section of the contact page and provide your order number and a description of what the problem is so that we may remedy it. Keep the entire box and everything associated with your order, as we may ask you to send it back to us - in most cases we will provide return postage or make an arrangement with you if this is necessary.
We are absolutely happy to remedy mistakes that we make in fulfillment or shipping of your order, but under no circumstances will we issue credits, refunds or take returns where the wrong jewelry was ordered. It is not too much to ask for us to expect you to ask all relevant questions and make sure what you are ordering is the correct size for the wearer.
+ Can I come purchase and/or pick up my order in person?
- Yes! We welcome visitors to our Richmond, VA showroom and workshop, but we do ask that you contact us first. We're there virtually every day but for varying hours due to having to run errands and such, or in Jared's case, a lot of traveling. You will be able to view our vast collection of products in our display cases, along with tribal antiquities and our large anthropological and body modification related book collection. We accept cash transactions and credit card transactions in the studio. You can come purchase in person or simply stop by to pick up an order you've placed online.
Wholesale Ordering Information
+ Do you conduct wholesale business?
- Yes, we do permit businesses to purchase products in bulk from us for the purpose of reselling at a retail price to customers. However, we have some guidelines which govern this process.
Below is an excerpt from the "Wholesale Distribution Agreement" which companies must sign and follow to obtain the opportunity to receive wholesale pricing and logo/brand name usage.
Thank you for choosing Onetribe for your natural jewelry needs. In doing so you are supporting a company that cares a great deal about your customers and the body adornment industry as a whole. Because we are an established brand and our customers expect only the best from us, we do have some very simple rules for wholesale customers to help ease confusion in the marketplace and protect customers, our unique brand and the industry we love from sub-standard practices. These rules are outlined below, and your acknowledgment and acceptance of these standards in the form of this wholesale distribution contract solidifies our mutual agreement for wholesale pricing of Onetribe LLC's products and logo/promotional material usage for your establishment.
1. Under no circumstances (without prior consent) are Onetribe's products to be sold on the internet. This wholesale distribution agreement provides you the right to retail the Onetribe products purchased only in your physical store(s).
2. Establishments that perform procedures on clients (body piercing of ANY kind) must follow these very simple quality standards to ensure client safety.
* Jewelry placed in new procedures must be made of one of the following:
o Surgical Implant Grade Steel (CrNMo 316LVM, ASTM F-138)
o Surgical Implant Grade Titanium (Ti6A4V ELI, ASTM F-136)
o Niobium (Nb)
o Solid 14 karat or higher white or yellow nickel-free gold
o Solid platinum
o A dense low porosity plastic such as PTFE
o Quality Glass (Borosilicate, Quartz or Soda Lime)
* Threaded jewelry must be internally threaded (threads on the ball, not post)
We believe materials that are not implant certified or known to be inert and bio-compatible should not be installed in anyone’s fresh procedure. We do not believe it to be in the best interest of the client or the industry to perform procedures using substandard products. Using a quality product gives us all the opportunity to build an educated client base, and it is your responsibility as a figure of authority to your customers to give them the best available for their health.
Deceitful violation of either of these very simple requirements will result in nullification of this wholesale distribution agreement, upon which sales and your right to use branding and promotional materials will cease and you will be billed for the discounts received; the difference in cost between wholesale and retail pricing for the products ordered.
These guidelines are an industry first, and we do understand that they could seem unnecessary or invasive to some. However, we feel very strongly that everyone in the industry has a responsibility to stand up for what is safe and right for the customer, and we've taken the initiative to base our business practices on "the right way." People always come before dollars. If you are interested in wholesale business and feel good about what you've just read, then we welcome you to contact us for more details.
+ What are your wholesale prices?
Wholesale pricing varies, mostly in regard to two things: the size of the jewelry and/or the price of that particular material. Most wholesale prices are approximately 50% of our listed retail prices, but there are some materials that we are not able to offer that discount on, and some materials that we can't wholesale at all due to material or labor costs.
Payment Information
+ What payment methods do you accept?
- We accept the following payment methods for retail order payments.
Credit Card (Visa, Mastercard) transactions via both our website and telephone.
PayPal payments via our website and for custom orders and non-site order payments.
Money Orders (Issued in US dollars, mailed to our PO Box)
Concealed Cash (although we cannot be held responsible if it never makes it to us)
+ I do not wish to order or pay online, is there another way?
- We have several alternatives to completing an order online:
If you're just completely anti-internet, you are welcome to call the office and place your order. The downside of doing this is that we keep stock online and because you are not placing an order and establishing your place in line for a particular piece of jewelry, it's quite possible it could be sold before you talk to us or we get your message and contact you back.
If you would like to place your order online but pay via Money Order or the phone, you are welcome to do this. At checkout, select the appropriate payment method (Credit Card via Phone or Money Order). Then either call us at 804.230.4480 and speak with us or leave a message if we're busy and we'll either process your payment or call you back to get more information.
If you selected Money Order, please obtain a Money Order from a Post Office or your bank in US dollars, and mail that document to us along with a printed copy of your order, or a written note which contains your order information. In place of a Money Order you are welcome to send well concealed cash in US dollars, but we can not be held responsible if it doesn't get to us, or we get it empty.
+ I appear to have been billed twice. What do I do?
- It's rare, but if for some reason it seems like you have been charged twice for the same order, email or call to let us know. We'll investigate to see whether it is a problem with our system or if there was an error with the card processor. Sometimes this can result from accidentally clicking twice on the payment screen, essentially submitting the same charge twice. We of course offer refunds in this situation, so just let us know and we'll get it taken care of.
+ My native currency is not USD, how can I remit payment?
- By paying via Credit Card or Paypal, the correct USD total will be sent to us so there is no need to convert funds - the processor will manage the conversion for us. If you are sending cash or a Money Order, you will need to convert your native funds into US Dollars and make sure you are sending enough to cover your order. xe.com is a very helpful resource for currency conversions, or your local bank branch can do this for you.
Shipping Information
+ What shipping methods do you utilize?
- We use the US Postal Service and FedEx for shipping all domestic and international retail orders, and most wholesale orders unless another carrier is requested. We have selected shipping options that include a range of prices and shipping times for both economical and efficient shipping. Rates for these methods are pulled in real-time from provider's servers to show you the exact amount you will pay for each service.
All shipping time quotes are estimates and only pertain to business days (Monday through Friday, excluding holidays). Please note that we will not replace, reship or refund orders shipped via non-trackable methods. FedEx does not ship to PO Boxes, so for PO Box addresses you must use USPS Express for guaranteed delivery time and the opportunity for re-shipment if lost.
Domestic Services:
- USPS First-Class Mail (Free, Takes 4-14+ days, Not trackable)
- USPS Priority Mail (Starts at approximately $5, Takes 3-8+ days, Not trackable)
- USPS Express Mail (Starts at approximately $17, Takes 1-2 days, Trackable)
- FedEx Ground (Starts at approximately $7, Takes 1-4 days, Trackable)
- FedEx 2Day (Starts at approximately $14, Takes 2 days, Trackable)
- FedEx Overnight (Starts at approximately $18, Takes 1 day, Trackable)
- Intl. Economy Mail (Starts at approximately $8, Takes 14+ days, Not trackable)
- USPS Priority Intl. (Starts at approximately $17, Takes 6-10+ days, Not trackable)
- USPS Express Intl. (Starts at approximately $23, Takes 3-5 days, Trackable)
- FedEx Intl. Economy (Starts at approximately $35, Takes 3-5 days, Trackable)
- FedEx Intl. Priority (Starts at approximately $40, Takes 1-2 days, Trackable)
Order tracking can be accomplished by visiting one of the following sites, depending on your service, and entering your tracking number:
- US Postal Service (Express Mail Only) - USPS Tracking & Confirm Website
- FedEx - FedEx Tracking Site
We will work with you to ensure that you receive the products you have ordered if you opt for a trackable shipping method. We are not responsible for loss or delay of orders shipped using insecure methods. If your parcel is lost between you and us and it is non-trackable, we can't be expected to foot the bill to re-ship another product to you. If it is trackable and for some reason it goes missing, all of our trackable methods enable us to file a reimbursement claim with the shipper and this allows us to be able to afford to re-ship your product to you.
+ I have not yet received my order and it's been __________ amount of time.
The delivery times shown for all methods are estimates and do not take into account volume delays (holidays place an increased burden on the mail system, for example) and only include weekdays (Monday through Friday, excluding holidays and weekends). Trackable methods almost always adhere to the times we've posted as they are generally guaranteed services.
If you have waited longer than the listed times and have not received your parcel, please take a moment to check your emailed invoice or the order in your account and be sure that you have typed your address completely and correctly, including all apartment or unit numbers and that everything is spelled correctly. If your parcel was shipped via a trackable method you are able to call that shipper and they will explain why there are any delays associated with your parcel. If your parcel was shipped via a non-trackable method, we unfortunately have no recourse as the shipper doesn't know anymore than you or I where that parcel is in the mail system.
+ Why was I charged extra fees for "customs duties" or "taxes" for my international delivery?
Most countries charge taxes or duties on items that are imported from abroad. We are unable to estimate or anticipate these fees, as they are assessed once the parcel has reached your country and they have nothing to do with us as a business. For legal reasons we will not mark any parcel as a "Gift" on the customs declaration in order to help you avoid paying these fees - this is mail fraud and is a serious offense.
+ Do you allow returns or exchanges?
We are absolutely happy to remedy mistakes that we make in fulfillment or shipping of your order, but under no circumstances will we issue credits, refunds or take returns where the wrong jewelry was ordered. All of our products are hand made and take a lot of time and effort - we've tried to provide as much detailed information as possible about every product we offer for sale and we urge you to contact us for any other information so you can make an informed decision about your purchase. It is not too much to ask for us to expect you to ask all relevant questions and make sure what you are ordering is the correct size or style for the wearer.